Question
Pegasystems Inc.
IN
Last activity: 1 Dec 2016 15:04 EST
Standard Agent is not picking the item and it is in the Now-Processing Status only
Hi,
I created a rest service to capture data and from there using the standard agent for creating a work object in Pega 7.2.1.
I created a new Class extending from System-Queue-Org-XYZ and created the agent activity in the same class System-Queue-Org-XYZ.
I am doing a Queue-For-Agent from the rest serice activity.
Now the agent activity is getting called sometimes , and the work object is getting created as expected.
But sometimes the agent activity is not at all getting called and the queue item is showing the status as Now-Processing and is not processed at all.
It seems to be a weired issue. Can anyone help on this.
Other Notes (may not be that much important):
I am using the Run menu in the service to send the request.
Its a cloud env.
I went through similar posts but I could not able to get the solution,
https://pdn.pega.com/support-articles/pyitemstatus-stuck-now-processing-state
https://pdn.pega.com/support-articles/agent-queue-item-getting-stuck-now-processing-status
Pegasystems Inc.
US
Does the pegRULES log have any exceptions? Debug on "com.pega.pegarules.session.internal.async.agent" with both success and failure paths will be helpful
Incessant Technologies
AU
Please check the Acces group the Context you are running.May it be could not pick sometimes due to this.
if this the issue then you can modify the establishcontext where you can switch the accessgroup
Accepted Solution
Pegasystems Inc.
IN
I got this working below are the changes that I did:
Created the agent Queue activity in the same class to that of Queue Class.
Used Queue-For-Agent and set required properties for it (earlier I missed ".pyMinimumDateTimeForProcessing" property). After these changes, it started working fine.