Question3Replies3503Views×Close popoverRaghav Koundinya B (kounr) PEGA Manager CRM - Sales Automation Pegasystems Inc. IN View Profile kounr Member since 2011 4 posts PEGA Posted: November 15, 2016Last activity: December 1, 2016Posted: 15 Nov 2016 17:30 ESTLast activity: 1 Dec 2016 15:04 EST Closed Solved Standard Agent is not picking the item and it is in the Now-Processing Status onlyHi,I created a rest service to capture data and from there using the standard agent for creating a work object in Pega 7.2.1.I created a new Class extending from System-Queue-Org-XYZ and created the agent activity in the same class System-Queue-Org-XYZ.I am doing a Queue-For-Agent from the rest serice activity.Now the agent activity is getting called sometimes , and the work object is getting created as expected.But sometimes the agent activity is not at all getting called and the queue item is showing the status as Now-Processing and is not processed at all. It seems to be a weired issue. Can anyone help on this.Other Notes (may not be that much important):I am using the Run menu in the service to send the request. Its a cloud env.I went through similar posts but I could not able to get the solution, https://pdn.pega.com/support-articles/pyitemstatus-stuck-now-processing-statehttps://pdn.pega.com/support-articles/agent-queue-item-getting-stuck-now-processing-status System Administration ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 4 years agoPosted: 15 Nov 2016 18:03 EST×Close popoverPradeep Raghuramaiah (PradeepRaghuram_GCS) PEGA Director, Software Solutions Engineering Pegasystems Inc. US View ProfilePradeepRaghuram_GCS PEGA replied to kounrDoes the pegRULES log have any exceptions? Debug on "com.pega.pegarules.session.internal.async.agent" with both success and failure paths will be helpful Posted: 4 years agoPosted: 15 Nov 2016 19:19 EST×Close popoverVenkata Suryaprakash Arvapalli (Surya_INCESSANT) Incessant Technologies Incessant Technologies AU View ProfileSurya_INCESSANT Incessant Technologies replied to kounrPlease check the Acces group the Context you are running.May it be could not pick sometimes due to this. if this the issue then you can modify the establishcontext where you can switch the accessgroup Accepted Solution Posted: 4 years agoPosted: 1 Dec 2016 15:04 EST×Close popoverRaghav Koundinya B (kounr) PEGA Manager CRM - Sales Automation Pegasystems Inc. IN View Profilekounr PEGA replied to kounrI got this working below are the changes that I did: Created the agent Queue activity in the same class to that of Queue Class. Used Queue-For-Agent and set required properties for it (earlier I missed ".pyMinimumDateTimeForProcessing" property). After these changes, it started working fine.