Question
Standard Agent is not picking the item and it is in the Now-Processing Status only
Hi,
I created a rest service to capture data and from there using the standard agent for creating a work object in Pega 7.2.1.
I created a new Class extending from System-Queue-Org-XYZ and created the agent activity in the same class System-Queue-Org-XYZ.
I am doing a Queue-For-Agent from the rest serice activity.
Now the agent activity is getting called sometimes , and the work object is getting created as expected.
But sometimes the agent activity is not at all getting called and the queue item is showing the status as Now-Processing and is not processed at all.
It seems to be a weired issue. Can anyone help on this.
Other Notes (may not be that much important):
I am using the Run menu in the service to send the request.
Its a cloud env.
I went through similar posts but I could not able to get the solution,
https://pdn.pega.com/support-articles/pyitemstatus-stuck-now-processing-state
https://pdn.pega.com/support-articles/agent-queue-item-getting-stuck-now-processing-status
Does the pegRULES log have any exceptions? Debug on "com.pega.pegarules.session.internal.async.agent" with both success and failure paths will be helpful