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kounr Member since 2011 4 posts
PEGA
Posted: 3 years ago
Last activity: 3 years 10 months ago
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Standard Agent is not picking the item and it is in the Now-Processing Status only

Hi,

I created a rest service to capture data and from there using the standard agent for creating a work object in Pega 7.2.1.

I created a new Class extending from System-Queue-Org-XYZ and created the agent activity in the same class System-Queue-Org-XYZ.

I am doing a Queue-For-Agent from the rest serice activity.

Now the agent activity is getting called sometimes , and the work object is getting created as expected.

But sometimes the agent activity is not at all getting called and the queue item is showing the status as Now-Processing and is not processed at all. 

It seems to be a weired issue. Can anyone help on this.

Other Notes (may not be that much important):

I am using  the Run menu in the service to send the request. 

Its a cloud env.

I went through similar posts but I could not able to get the solution, 

https://pdn.pega.com/support-articles/pyitemstatus-stuck-now-processing…

https://pdn.pega.com/support-articles/agent-queue-item-getting-stuck-no…

 

 

 

 

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