Posted: 3 Feb 2017 5:38 EST Last activity: 16 Feb 2017 6:45 EST
Standard Agent is not picking the item and it is in the Scheduled Status only
I have a standard agent whose agent activity class is System-Queue-ExecutionRequest-Connect-MX (which is under the CL System-Queue-ExecutionRequest-Connect-). It is periodic (30 seconds interval) with auto-queue management
The items are saved under the CL but with a pyAttempts set to 0. They are not being processed !!
Is there a missing configuration?
Can we add a Standard Agent whose activity is under CL System-Queue-ExecutionRequest-Conect- or does it always have to be an Advanced Agent ?
The Agent name is indeed null. How can I populate with the agent name I have created ??
Please note that I am calling a Connect-REST with execution mode to Queue whose Request Processor's queue class is: System-Queue-ExecutionRequest-Connect-MX. The Connect-REST is in charge of inserting items in the queue so I am not sure how I must specify the Agent Name.
(One additional note is that the agent activity is in the custom queue class System-Queue-ExecutionRequest-Connect-MX)
If agentname is coming null check for stored procedure 'reservequeueitem' if this stored procedure is coming in alert logs and printing Pega0005 alert for taking much time for this agent (you can check the firsactivity column to trace the agent activity) then this is a bug, You cant request for the hotfix.