Question
Standard Agent is not picking the item and it is in the Scheduled Status only
Hello,
I have a standard agent whose agent activity class is System-Queue-ExecutionRequest-Connect-MX (which is under the CL System-Queue-ExecutionRequest-Connect-). It is periodic (30 seconds interval) with auto-queue management
The items are saved under the CL but with a pyAttempts set to 0. They are not being processed !!
Is there a missing configuration?
Can we add a Standard Agent whose activity is under CL System-Queue-ExecutionRequest-Conect- or does it always have to be an Advanced Agent ?
Any help will be greatly appreciated :)
Thank you,
Mariane
***Moderator Edit: Vidyaranjan | Updated Categories***
Hi,
Can you please open the queue item and check the xml of it for the property 'pyAgentName'
If this property is null, the agent may not pick it up.
Verify if that property is populated with the agent name you have created .