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DeepikaM5571 Member since 2015 2 posts
Luxoft
Posted: 3 years ago
Last activity: 3 years 1 month ago
Closed

Standard agent over all commit

Hi All ,

In our Application we are trying to process three XMLs to create and update a case in a single thread of agent processing. The solution I am using to process the record is like first I will process 1st XML and Commit the changes and I ll process 2nd XML . While Processing 2nd XML in I am opening the Subcase to update the 2nd XML but the page holds only the previous values . so proper update is not happening in the case.

In the first XML update I am resolving a subcase and creating a new one , but during the second XML update commit it is throwing a error like lock is not held on the record which I resolved in the first update.

Issue : The second update is not happening to the case .

Could you please suggest how agent is committing the record ?

***Updated by moderator: Lochan to update Categories***

Case Management
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