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MassimilianoD1690 Member since 2016 6 posts
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Posted: 11 months ago
Last activity: 2 months 3 weeks ago

Start an Interaction and auto-launch an Intent Task using Web Mashup

Hello,
we have a requirement to start an Interaction that auto-launches an Intent Task using Pega WebMashup. Specifically, we need to start an Inbound Call Interaction and we created a new Intent task called Remote Sale that is already configured to auto-launch using an Intent When.
The combination of Interaction + Intent Task works if we start the Interaction manually using the New menu in the OOTB Interaction Portal: the Interaction starts and, as soon as the CPMInteractionDriver Flow is reached, the Intent Task auto-launches.
However when the Interaction is started using a Web MashUp configured to use the Create New Work action:

  1. The Intent Task does not auto-launch
  2. The Add Task OOTB Button does not work (list of suggested tasks is shown on click, but choosing any of its voices does not start the corresponding task)
  3. The call timer visualized in the Interaction Driver does not work (it remains stuck on --:-- / 05:00)

Here is the HTML code generated using the Web MashUp landing page (both IP and port have been masked using ???):

​<!-- ********************** Begin Pega content ********************** -->
<script src ='http://???.???.???.???:?????/prweb/?pyActivity=pzIncludeMashupScripts'></script>
<div data-pega-gadgetname ='PegaGadget' 
data-pega-action ='createNewWork' 
data-pega-action-param-classname ='UG-Ins-MCCS-Work-Interaction-Call' 
data-pega-action-param-flowname ='CPMInteraction' 
data-pega-isdeferloaded ='false' 
data-pega-applicationname ='MCCS' 
data-pega-threadname ='STANDARD' 
data-pega-resizetype ='stretch' 
data-pega-url ='http://???.???.???.???:?????/prweb/' 
data-pega-redirectguests ='true' 
data-pega-action-param-parameters ='{"pzSkinName":"MCCS"}' ></div>
<!-- ********************** End Pega content ********************** -->
​

***Edited by Moderator Marissa to update Platform Capability tags****

Pega Customer Service User Interface
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