Question

17
Replies
7666
Views
Jay_KS Member since 2008 8 posts
Cognizant Technology Solutions
Posted: 5 years ago
Last activity: 2 years 8 months ago
Closed
Solved

Start & Stop SLA

I have a requirement to start/stop SLA on a parent case based on child case's action. Also I need to task duration to be automatically paused when SLA stops.

E.g. I have a Parent case where SLA is 3 days to complete an action, in some situation business users will create a child case to request information from external system. Until the response is received the clock should stop. Task duration and other assignment related parameters should be paused and restarted when response is received.

is there any Out of box way to implement this? I analysed DefineSLATimes but it is useful to start/stop only on child case but not able to figure out how to do it.

Thanks

K S Jayakumar.

**Moderation Team has archived post**

This post has been archived for educational purposes. Contents and links will no longer be updated. If you have the same/similar question, please write a new post.

Case Management Low-Code App Development
Moderation Team has archived post
Share this page LinkedIn