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Mathan Member since 2014 11 posts
Customer Analytics Pvt Ltd
Posted: December 23, 2015
Last activity: December 30, 2015
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Steps to be take care after Email Account password been reset

Hi Team,

Please advice me on this, let me know for any clarifications.

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what are the steps we have to follow after the Email Account Receivers password has been reset?

what had been followed from our side:

1. Update password

2. Test Connectivity

        Below is the error: This is the same error we had after the password had been expired.           

Overall Result   
Status - Fail:Configuration
Message - The server indicated that the authentication credentials for this Email Account are incorrect.

List of Steps
   
Step Result
Establish session for email server  Success 
Obtain store object  Success 
Connect to email server  Fail 
Disconnect  Not attempted 

3. Restart the Email Listener

Below is the error :

Start Listener Status

Listener 'Data-Admin-Connect-EmailListener:WebContactUs.Listener(com.pega.pegarules.integration.engine.internal.services.email.EmailListener)/9' failed to start because of the following error:

   Failed to launch listener, com.pega.pegarules.pub.PRException: Email listener 'Listener.WebContactUs' failed to connect to Email Server - The server indicated that the authentication credentials for this Email Account are incorrect. From: (B045F290FD4D012761BC7FE8B3F93A70E:(MBean Access)) 

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