Stop SLA for a time period
How can I stop SLA for a time period
- currently we use SLA to send emails
- we want these emails not be sent for x number of days
- we want system to send emails after x days
- we can't stop SLA or send Corr agent as it will impact all other apps
- we may have some existing rows in the pr_sys_queue_sla table
***Edited by Moderator Marissa to update categories***
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Pegasystems Inc.
FR
Hi,
I'm not fully sure to understand the need here. Is it a one shot event which is forcing you to stop sending emails (doing it technically outside PRPC probably), or is it something you will have to handle on your application more or less constantly ?
Amazon
US
This will be one time activity
Pegasystems Inc.
FR
Well,
I don't know which version of PRPC you having, but in general, the SendCorr agent is calling the Data-Corr-Email.Send activity. I guess one option would be to customized this activity in order to stop the outgoing email, you will need to either re-queue it or send it to another workbasket to resend it later on.
Highmark Inc.
US
The way we accomplished this in an application was to run an Activity to simply set .pySLAName to "". With PRPC 7, that could now be a Data Transform.
Highmark Inc.
US
I reread your post and saw that you can't stop the sla because of impacts, so ignore my previous post.
Pegasystems
US
You could have your agent use normal periodicity so for example it runs every 15 minutes (or once a day, whatever). Every time it runs, it can check whether it is now time to send the email, and skip the send if it is not time yet. /Eric
de Volksbank
NL
Hi - i had the same requirement, i have implemented and is working in production.
Requirement - Pause SLA both case level and assignment level, when user clicks on pause SLA button and where in he will select the time till it has to be paused.
Solution:
1) Delete the SLA Items, 1 for case level, 1 assignment level
2) Updated the goal and deadline properties for both assignment and case level.
3) Call pyAdjustSLAWrapper activity and reset the SLA.
User has option to change the pend time - if he changes the time again you have to repeat the above process.
Regards
Gouri Shankar K