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Cognizant Technology Solutions
Posted: June 6, 2018
Last activity: July 9, 2018
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submit and get next together
Hi Team,
I have a requirement where I have to use submit and get next work on the same button from perform harness. I have configured in action button (finish assignment and Get Work) and it is working fine however problem is if there is any message on the current case I want to stop get next work. can someone help me with this?
Note:I am using 7.1.5 where I can't have the option to use when rule in action of button.
Thanks,
Lalit
Could you use the back-to-back processing option on the flow action instead? The back-to-back processing options can be configured on the Action tab of the flow action rule. There is an option there to run Get Next Work if another assignment is not being performed.