Michael Tan (tanm1)
Sr. System Architect
Pegasystems Inc.
tanm1 Member since 2016 39 posts
Posted: October 13, 2017
Last activity: October 16, 2018
Posted: 13 Oct 2017 5:11 EDT
Last activity: 16 Oct 2018 12:03 EDT

Substitute operator conditional routing

On the operator Work tab there is an option to specify a substitute operator or workbasket.

Our requirement adds an extra level of complexity in that we want the routing rule to depend on the case type. So while the above screen allows a decision tree to be created, the context of the decision tree is Data-Admin-Operator-ID while the work objects which are routed are generally Company-App-Work-CaseType. So if we want the decision tree to route based on .pyLabel inside each case, how would we define this rule?

On a further note: this functionality will end up being used by end users - ordinary employees in our customer's organization with approval tasks. Decision trees are slightly complex to explain to the less IT literate staff so we may have to create a registration screen to simplify the process if and when we can solve the above problem.

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Case Management Decision Management
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