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Posted: November 8, 2017
Last activity: November 8, 2017
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Substitute operator is not working
Hello,
Substitute operator is not working. In substitute I have given operator (User@eve095 ) during unavailable time period. But it is still routing to current operator i,e (manager). Please find the attached screen shot for operator substitute settings. Please look into this issue. Thanks in advance.
***Updated by moderator: Lochan to branch reply to new post***
Hi Nithin,
I had tried a sample use case for the routing of the work object to the substitute operator during the original operator unavailability.
Kindly go through the attachment and have a try accordingly. Hope it resolve your issue.
Regards
Mahesh