Shahbaz Rasti (ErshaRas)

ErshaRas Member since 2018 18 posts
Posted: December 20, 2018
Last activity: March 8, 2019
Posted: 20 Dec 2018 18:39 EST
Last activity: 8 Mar 2019 14:53 EST

Suddenly lost all case instances

When looking in the worker portal I noticed that all case instances of certain case type were gone. If I open the class instances of the corresponding case type I don't see any case instances before certain time.

The only changes happend during that time were creation of new properties and rules.

If I look at the history class of that case type, I do see the 'removed' case instances, however there is something different than every new created case instance. See attachment. It seems that the removed case instances somehow are not related to any supporting case type (see attachment).

Any Idea how this is even possible?

If I crerate a new case of the same case type the case instance will be created correctly under the case (and work) class..

***Edited by Moderator Marissa to update SR Details***

Pega Platform Low-Code App Development Case Management Support Case Created
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