Question

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 Mahesh Sawant (Mahesh_Sawant)
Capgemini
LSA
Capgemini
AU
Mahesh_Sawant Member since 2013 12 posts
Capgemini
Posted: August 20, 2019
Last activity: August 22, 2019
Posted: 20 Aug 2019 6:53 EDT
Last activity: 22 Aug 2019 7:12 EDT
Closed

Suggestions For Capturing An Attachments

Hi,

I have a requirement where an unauthenticated user wants to upload attachments into Pega.

What we are trying to do is Share an URL with the user who doesn't have access to the application but through that URL he should be able to attach the files and the files should get attache to Case.

I have thought of DWA but it doesn't allow to attach files.

Thought of email listener but it doesn't give a good UX.

Looking for suggestions.

Conversational Channels Case Management
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Posted: 1 year ago
Posted: 20 Aug 2019 8:22 EDT
Mike Townsend (MikeTownsend_GCS)
PEGA
Director, Software Solutions Engineering
Pegasystems Inc.
US

Hello,


Can you create a portal that you give unauthenticated requestors access to via a custom URL (perhaps more like snapstart) and send that out in your email? There are definitely security concerns, so you probably want to create a completely separate application so that your unauthenticated requestor can't call any of the rules your authenticated requestors use.


Thanks,

Mike
Posted: 1 year ago
Posted: 20 Aug 2019 21:54 EDT
Bhavya Tyagi (Bhavya)
Coforge DPA
Senior Technical Lead
Coforge DPA
GB

Hi 


The best option here is creating a portal for Unauthenticated user. Give minimal access to them so that your requirement can be achieved.


 


Regards


Bhavya