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Bahurdeen Ali Ahamed Mohamed Abdul cader (BahurdeenAli)
Virtusa Polaris

Virtusa Polaris
BahurdeenAli Member since 2015 10 posts
Virtusa Polaris
Posted: November 24, 2015
Last activity: October 4, 2018

SUPPORT ARTICLEYou are about to close an open work item which has changes when open assignment.

Before Moving to issue, please find below the scenario:

1. User click work item/task from work list, system will open the work item on Perform Harness
2. User check the  all transaction details of work/task then change the transactionr resolved status to yes .
3. System will show the Preview Completion button
4.User Click Preview Complete button , system will show Modal window with Task details, Related work items(get it from background based on current work item) and Confirm completion button
5. As per implementation ,If user clicks Confirm completion button system should do two things 1.Current work item should resolved , 2.system should open next related work item /task.

Following Actions configured in Confirm completion button

1. Activity -pxAttachNote (OOTB Activity)
2.Activity -UpdateStatus  (OOTB Activity)
3.Activity- FinishAssignment (OOTB Activity)
4.openAssignment (Action)

Issue Facing.

currently pega shows Popup /confirmation window with warning message before shows related work item. Message is "you are about close an work item which has changes that have not been saved". I have tried following script "pega.u.d.ignoreDirtyState=true" included in section which is embedded in Perform Harness.but system still shows warning popup.

I have traced events tracer,warnings message triggered before execute openAssignment Action.

This requirement enhancement of existing production functionality.Could you guys please assist me to resolve this issue?

Pega Version: PRPC 7.1.8

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