Question

4
Replies
184
Views
mgalleno Member since 2017 9 posts
Accenture Inc
Posted: 2 years ago
Last activity: 2 years 5 months ago
Closed

Survey Link Object is Locked

Pega Version 6.3 SP1

Hi,

We have survey that is being sent to the consumers via Email and can be accessed via link. However, users can only open it once and whenever they resume on completing the survey form, error message is being displayed. Please see attached image. It looks like the first session was not able to close the object when they exit or close the form. Is there any way or configuration that we need to setup in order for the users to be able to access the form again?

**Updates**

I have opened the links from my yesterday's testing, and the survey form is available again. I have yet to check if this is because of the default of 120 mins as mentioned in the link. Is there a way to set this up in a way that the link will be unlock again once they close/exit the form/browser tab?

Thank you for the help!

Best regards,

Case Management
Moderation Team has archived post
Share this page LinkedIn