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 Mahalia Rose Galleno (mgalleno)
Accenture Inc

Accenture Inc
PH
mgalleno Member since 2017 9 posts
Accenture Inc
Posted: January 8, 2018
Last activity: February 12, 2018
Posted: 8 Jan 2018 6:03 EST
Last activity: 12 Feb 2018 3:04 EST
Closed
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Survey - Question Page Versioning

Hi all,

I am trying to create a new version of a Survey Questionnaire, however, instead of getting the newly created version, I am receiving the first version of it. Any ideas why I am encountering this issue? We are using Pega 6.3. I am receiving the new version of the survey email but not the questionnaires.

Thanks in advance!

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Accepted Solution

Posted: 3 years ago
Posted: 9 Jan 2018 1:38 EST
Sandeep Kovuri Rajaiah (kumas15)
PEGA
Lead System Architect
Pegasystems Inc.
US

Hi,


My understanding of the issue is that if you have updated the survey rule in higher rule set version, run time display is always showing the old version survey. Can you please check if the application has access to this latest rule set version i.e in application rule has reference to highest version of the ruleset containing the survey rule.


 I am receiving the new version of the survey email but not the questionnaires? do you mean survey sent via email works fine but not when running through flow?


 


Thanks,


Sandeep
Posted: 3 years ago
Posted: 9 Jan 2018 4:57 EST
Mahalia Rose Galleno (mgalleno)
Accenture Inc

Accenture Inc
PH

Hi Sandeep,


Yes, I am receiving the correct email template which is the new version of the survey email template, but when I am clicking the survey link, I am getting the first/old version of question page, and now getting access denied message too.  Currently, Ruleset containing the survey is not being referenced in application ruleset.  But if I am getting the new version of the email template already, is it still necessary to add this in application ruleset?


Thank you for your inputs!
Posted: 3 years ago
Posted: 17 Jan 2018 0:38 EST
Pavan Emani (emanp)
PEGA
Associate Architect
Pegasystems Inc.
IN

What do you mean my survey email template?  As Sandeep suggested, it might be because survey ruleset is not accessible. can you try adding correct ruleset containing your survey to your application ruleset stack?
Posted: 3 years ago
Posted: 25 Jan 2018 4:20 EST
Mahalia Rose Galleno (mgalleno)
Accenture Inc

Accenture Inc
PH

Hi All,


I tried adding the ruleset under application ruleset but I am getting this error below:


  • pyRuleSetList:


    ** A Normal type RuleSet may not be below a Pega RuleSet


    • This has been resolved by reordering the ruleset. But still getting the first version.

I added the ruleset with the survey under production ruleset instead and tested it but still getting the older version of the survey.


 


What do you mean my survey email template?


We have email template with the survey link on it, and it seems that system is sending the new version we created.  Does it mean that the system should also have the same access with survey questions?


 


When we have two or more ruleset versions, which ruleset should run?  Should the system call the latest version?

 


Thank you!