Question

2
Replies
385
Views
mozeg Member since 2014 4 posts
PEGA
Posted: January 4, 2017
Last activity: January 10, 2017
Closed
Solved

Suspend Assignment SLA clock when user opens another assignment

Customer has a requirement that when a user opens two work items at once it will avoid doubling the time credit for time tracking purposes. In other words, is it possible to suspend the SLA on an open assignment if it is not the one currently being worked one but is open?

***Updated by moderator: Lochan; related internal mesh discussion***

Case Management
Moderation Team has archived post
Share this page LinkedIn