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Vivek_Sasidharan Member since 2013 8 posts
Ciberspring Technologies
Posted: 4 years ago
Last activity: 2 years 11 months ago
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Switch Application Dynamically

I want to setup a url link in a section - On Click of which, I want the system to change the Application - basically simulate the same functionality which happens when we use the 'Switch Application' button (  Option available in drop-down when we click on the Operator Name in the portal ). The url link will refer a Case ID in a different application - so the requirement is to open the Case ID in the New Application portal on Click of the url.

I have tried using the same script 'switchApplication' that is used in the Switch Application Menu item with the New Access group passed as parameter to the script -  its just creating a new thread and opening the case as a New tab in the existing application. I believe this is because it is NOT deleting the threads corresponding to my existing application.

So my requirement is that - On Click of the url referencing the Case ID , I want the Case ID to be opened in the New Application portal.

There should NOT be any reference to the previous application in the portal once I click the url link.

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