Switch WorkGroup from User Portal
Dears,
For this requirement we have an operator with multiple works groups.
We need to switch workgroup from user portal. Is there anything present in PEGA OOTB for this.
Pega Version : 7.3.1
Thanks,
Vishal Bhardwaj
Pegasystems Inc.
FR
Hello,
Why don't you try to replicate the behavior from the designer sudio:
Capgemini
GB
Marc,
Are you asking me to do switch application from Designer studio and trace the session ?
Because this option will switch the application/Access group.
I am looking for switch to one of the multiple work group user is having on his operator id.
Kind Regards,
Vishal
Pegasystems Inc.
FR
oh yes sorry,
I was working on another subject and I thought you were talking about AccessGroups.
Sorry again
Pegasystems Inc.
IN
Hi,
This action can be done from OOTB administrator case manager portal.
Thanks
Capgemini
GB
Thanks a lot Srini.
But I feel this is updating the workbasket below the workgroup and its data. Not the default workgroup which is being used by the Operator Profile.
Correct me if I am wrong.
Kind Regards,
Vishal
Updated: 4 Jun 2019 12:21 EDT
Pegasystems Inc.
IN
Hi Vishal,
Agreed. It might not be possible to switch work group directly from end user portal for a given operator ID.
Thanks,
Srinivas
Pegasystems Inc.
IN
Hi Vishal.
Have you checked the following posts
https://collaborate.pega.com/question/workgroup-dropdown-case-manager-or-user-portal
https://collaborate.pega.com/question/multiple-workgroup-and-multiple-application-same-operator
Capgemini
GB
Thanks Santanu, I did look at these posts and those are unrelated. For now this requirement is scrapped.
Kind Regards,
Vishal
Pegasystems Inc.
IN
Hi Vishal,
Thanks for the update. We will close this post for now. Please contact any one of the moderators to re-open it.
Regards,