Posted: 16 Jan 2020 13:36 EST Last activity: 17 Jan 2020 2:06 EST
Switching Advanced agent accessgroup
I have an agent having multiple advanced agent activities. I want to run one of the agent activities on an accessgroup different from the one defined on the agent queue instance. I do not want to create another RuleSet and an additional accessgroup
I tried to switch the accessgroup using the method used in EstablishContext of "System-Queue-ServiceLevel"