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bergv Member since 2016 2 posts
PEGA
Posted: 8 months ago
Last activity: 7 months 3 weeks ago

Switching apps from the portal doesn't get you the right privileges

Hi. I've noticed at a CPM healthcare site that if a person has two applications they can switch from the user portal, that when the switch, the don't get the same privileges as if they signed into that second app directly. For example, users that have an Admin or Supervisor role as a default, switches apps from the portal to the CSR app. They are missing some privileges that they would have if they sign onto the CSR app directly. If we change their default app in the OperatorID to the CSR app, they have the right privileges.

Is this working as designed? Or is there a workaround?

Thanks!

Pega Customer Service
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