Posted: 30 Mar 2016 15:08 EDT Last activity: 31 Mar 2016 10:01 EDT
Switching between work groups
If an operator is a user of multiple disparate applications on a single server where each application has its own work group and own set of workbaskets and own set of skills why then does the operator have to manually reconfigure his operator to switch work groups, workbaskets, and skills? Shouldn't a work group be associate with an access group or application rule and when an operator switches access groups it then switches his work group and workbaskets and skills automatically?
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Posted: 5 years ago
Posted: 31 Mar 2016 9:51 EDT
Santanu Bhattacherjee (Santanu)
Senior Manager - Sales Automation
Right. So when switching between user or manager portals for different applications only the work baskets for example for the current work group shows up or only the current work group is used for reporting. So every time a user or manager switches he then has to reconfigure his operator. Does that make sense?