Terrance Krolak (TerranceK)
United Health Group

United Health Group
TerranceK Member since 2016 6 posts
United Health Group
Posted: March 30, 2016
Last activity: March 31, 2016
Posted: 30 Mar 2016 15:08 EDT
Last activity: 31 Mar 2016 10:01 EDT

Switching between work groups

If an operator is a user of multiple disparate applications on a single server where each application has its own work group and own set of workbaskets and own set of skills why then does the operator have to manually reconfigure his operator to switch work groups, workbaskets, and skills?  Shouldn't a work group be associate with an access group or application rule and when an operator switches access groups it then switches his work group and workbaskets and skills automatically? 

Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.