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TerranceK Member since 2016 6 posts
United Health Group
Posted: March 30, 2016
Last activity: March 31, 2016
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Switching between work groups

If an operator is a user of multiple disparate applications on a single server where each application has its own work group and own set of workbaskets and own set of skills why then does the operator have to manually reconfigure his operator to switch work groups, workbaskets, and skills?  Shouldn't a work group be associate with an access group or application rule and when an operator switches access groups it then switches his work group and workbaskets and skills automatically? 

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