Question

3
Replies
134
Views
Close popover
Taylor Williams (willt2)
PEGA
Innovation Lead - Technical
Pegasystems Inc.
US
willt2 Member since 2014 8 posts
PEGA
Posted: December 6, 2018
Last activity: January 4, 2019
Closed

System Arch Essentials 8.1 -- Assignment SLA not calculating correctly

On the 8.1 System Arch Essentials VM, the SLAs are not calculating as expected. They seem to be taking the Goal and Deadline time and subtracting 3 hours from them.

For example, when I set the SLA Goal for the 1st assignment(Enter Customer Information) to 9 hours(2nd screenshot) then run the case, the SLA displayed shows 6 hours(1st screenshot). I have tried this on a few steps and appears reproducible with the same 3 hour difference:

Pega Academy
Moderation Team has archived post,
Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.