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willt2 Member since 2014 8 posts
PEGA
Posted: 1 year ago
Last activity: 1 year 8 months ago
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System Arch Essentials 8.1 -- Assignment SLA not calculating correctly

On the 8.1 System Arch Essentials VM, the SLAs are not calculating as expected. They seem to be taking the Goal and Deadline time and subtracting 3 hours from them.

For example, when I set the SLA Goal for the 1st assignment(Enter Customer Information) to 9 hours(2nd screenshot) then run the case, the SLA displayed shows 6 hours(1st screenshot). I have tried this on a few steps and appears reproducible with the same 3 hour difference:

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