Hi,

Please try below approaches :

Approach 1: On the top left corner, click on operator encircled. Check if you are getting the switch portal or not, if yes switch to Dev studio portal/desginer portal. There you can see case type menu.

Approach 2: If 1st approach is not working then follow below steps: 

a) you must have got some administrator@pega.com credentials, in excercise. Use that and login to dev studio.

b) search for your operator author_ie@gogoroad, open operator record.

c) Then open its access group, and check their the default portal, change it to Developer portal.

d) Log off and log in.

Hope this helps !

Thanks,

rakesh

Hi Rakesh,

I should have been more specific about the environment itself. This is not the downloaded excercise system. I am using Pega cloud for the exercise and they dont provide any adminsitrator access. When I click the gear icon it refreshes itself and brings the menu on the left hand back. This looks like a product issue to me. 

Thanks,

Srini