Question 3 Replies 94 Views × Close popover Thrinath Jalamadugu (ThrinathJalamadugu) Accenture Lead System Architect Accenture IN View Profile Send Message ThrinathJalamadugu Member since 2013 3 posts Accenture Posted: January 31, 2017 Last activity: February 1, 2017 Posted: 31 Jan 2017 10:37 EST Last activity: 1 Feb 2017 14:17 EST Closed Tab not closing - Issue with temporary WO in CRM 7.21 We are on Pega 7.2.1 with CRM 7.21. While trying to close the tab in the user portal, tab doesnt close as expected. This is exactly similar to https://pdn.pega.com/support-articles/tab-not-closing-issue-temporary-wo-cpm As per this SA, an hot fix is required. So, i expect this to be fixed in Pega 7.2.1. We see some error in the tracer. PFA screenshots. Is this still a known issue!? Pega Customer Service User Experience Share × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 4 years ago Posted: 31 Jan 2017 10:46 EST × Close popover Thrinath Jalamadugu (ThrinathJalamadugu) Accenture Lead System Architect Accenture IN View Profile Send Message ThrinathJalamadugu Accenture replied to ThrinathJalamadugu PFA screenshots with details of the tracer and the error message. Posted: 4 years ago Posted: 1 Feb 2017 8:50 EST × Close popover Carissa Wenhardt (CarissaW_GCS) PEGA Principal Software Solutions Engineer Pegasystems Inc. US View Profile Send Message CarissaW_GCS PEGA replied to ThrinathJalamadugu I checked the hot fix you referenced. The hot fix was generated for Pega Customer Service 7.1.3 and the fix went into the Pega Customer Service 7.22 release. You could open an SR to see about getting a hot fix for your current version. Posted: 4 years ago Posted: 1 Feb 2017 14:17 EST × Close popover Marissa Rogers (MarissaRogers) MOD Senior Community Moderator Pegasystems Inc. US View Profile Send Message MarissaRogers MOD replied to ThrinathJalamadugu Hello ThrinathJ, If you open an SR, please leave a reply on this post with the SR number so that we may link the SR to this PSC post. Thanks! Marissa | Community Moderator | Pegasystems Inc.