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MarianeA Member since 2016 72 posts
Murex
Posted: 9 months ago
Last activity: 9 months 3 weeks ago

Tagged Users in Pulse do not receive email notification (-)

We have some users in Pega whose email address has a hyphen in it, example: test-test@murex.com

When we tag them in Pulse, the expected behavior dictates that the tagged user should receive an email notification stating that he/she was mentioned in a pulse comment. But, only for the users with email address having a hyphen (-), do not receive an email notification.

For more information,

#1) I have tested the activity @baseclass.SendEmailNotification to send an email notifcation by running it from Designer Studio and setting the necessary parameters manually. We got the below results:

  • When the TO recipient is an email address without a hyphen(-), then email is sent
  • When the TO recipient is an email address with a hyphen(-), then email is not sent
  • When the TO recipient is a list of one email address with a hyphen(-) and another email address without a hyphen(-), then email is sent to recipent list (i.e. to both emails even the one that has a hyphen (-) in it)

#2) We use to have a problem where we cannot tag a user in Pulse if it has a dash(-) in its id. It was solved as part of our SR-D6740 by the support engineer Maciej Surdziel.

#3) After the fix of SR-D6740, the problem described by this SR was not reproduced: tagged users whose email address has a hyphen (-) use to receive an email notification stating that he/she was mentioned in a pulse comment

#4) We upgraded to Pega env 8.2.1 and we starting having the descried problem

From the above 4 points, we can conclude that the problem is a regression after the upgrade. Is there a hot fix available to be applied ?

Steps to Reproduce
  1. Create an operator that has a dash in its id, like "test-test"
  2. Tag that user in the pulse

An email notification will not be sent to inform the tagged user that he/she was mentioned in a comment

***Edited by Moderator: Lochan to update platform capability and SR tags***

Pega Platform Low-Code App Development Dev/Designer Studio Case Management Data Integration Low-Code App Development Upgrades SR Parallel
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