Vimal Soni Member since 2016 11 posts
Zensar Technologies
Posted: 1 year ago
Last activity: 1 year 8 months ago

Taxonomy error in web chatbot

We have a web chatbot channel configured where we are using Pega NLP generated Text Analyzer.

The channel was working fine until following error occurred.

  • An exception occurred while reading/updating the taxonomy - No taxonomy source found

There have been no changes made in auto-generated text analyzer for this channel. However the decision data for it was corrupted somehow and now there is no taxonomy present inside it.

- Also we are not able to add any new response command and even modify the existing commands.

- When I go to Behavior>Text Analyzer>Pega NLP generated option, it is now showing me nothing.

Hope someone could help us in this regards.

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