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HARISH87 Member since 2012 17 posts
Euroclear
Posted: 3 years ago
Last activity: 3 years 5 months ago
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Team hierarchy using workgroups

Hi,

I have always wondered why there is not a hierarchial structure in a workgroup.I could only see a manager and his reportees.This question is only from a vsibility standpoint and not routing .Just to know if we could make use of the OOTB worklist reports to show the manager , team leader and supervisor different levels of worklist according to the reporting structure

Supervisors will see only their reporting team

Teamleaders should see oly their reporting team and so on

How to configure a team like below using Workgroups and show OOTB worklist instead of customizing

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