Team Profile Management
Hi, In V5.5 we had a OOB feature called Operator Profile management where Manager can update there team profile (like skills, Availability and so on).
We upgraded to 7.9 with CSi FW 7.1.4. Now i have to enable this feature in CPMInteractionPortal, i dont see any such Plugin tool available ?
Can any one guide me how to get this added in to CPMInteractionPortal ?
Message was edited by: Vidyaranjan Av | Included Category
Posted: 4 years ago
User can indicate this information by opening the Operator ID rule and updating the Work tab.
Is this what you are referring to?
I am unaware of any wizard or tool that allows manager to do this from the portal. It needs to be done in Designer Studio.