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MilanPatra Member since 2013 7 posts
Capgemini
Posted: 1 year ago
Last activity: 1 year 5 months ago
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Template Operator ID in Webchat interface

Few question about the significance of Template Operator ID in Webchat interface.

  1. When a Webchat session is initiated by the user from the webapp hosting the Mashup code of Webchat interface does it spawn a new browser requestor copying the details from the 'Template Operator ID' ?
  2. Is Template Operator ID anyway coupled with the Mashup code generated specifically with the attribute data-pega-action-param-parameters ='{"channelId":"bot66c445b76b24481e899b7ba4ca5bc41d"}? Suppose I generate Mashup code with 'TemplateOpID1' in the Template Operator ID field and include the Mashup code in our host app, after that I change the Template Operator ID to 'TemplateOpID2'. Do we again need to generate the Mashup and include that in the host app?
Pega Intelligent Virtual Assistant Conversational Channels
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