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Posted: December 1, 2020
Last activity: December 3, 2020
Temporary case saved if the user leave the browser open
I am facing an issue with temporary cases. The users sometimes start creating a temporary case and leave the browser without submitting it. But later we find out that the case is saved to the DB and generated a case ID too.
This issue is inconsistent and hard to replicate.
Have anyone faced this kind of issue?
Any help appreciated.
Posted: 2 months ago
No haven’t faced or heard about such an issue. But u can debug to an extent.
I assume that the temp case somehow progresses (how is unknown) and so it gets persisted and generates an id. Add a log message (or track in history) just before/after u persist the case. Log information like time, requestor and any other info that may be helpful. Thus u can also track after how much idle time the case gets persisted.
sorry can’t help much!
Hello,
What Platform version is it?