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 Anoop R (AnoopR10) Cognizant
Cognizant
IN
AnoopR10 Member since 2015 4 posts
Cognizant
Posted: December 1, 2020
Last activity: December 3, 2020
Posted: 1 Dec 2020 2:34 EST
Last activity: 3 Dec 2020 12:46 EST
Closed

Temporary case saved if the user leave the browser open

I am facing an issue with temporary cases. The users sometimes start creating a temporary case and leave the browser without submitting it. But later we find out that the case is saved to the DB and generated a case ID too. This issue is inconsistent and hard to replicate. Have anyone faced this kind of issue? Any help appreciated.
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Posted: 1 year ago
Posted: 3 Dec 2020 12:46 EST
Partha Pratim (P_PRATIM) Accenture
Accenture
IN

No haven’t faced or heard about such an issue. But u can debug to an extent.

I assume that the temp case somehow progresses (how is unknown) and so it gets persisted and generates an id. Add a log message (or track in history) just before/after u persist the case. Log information like time, requestor and any other info that may be helpful. Thus u can also track after how much idle time the case gets persisted.   

sorry can’t help much!

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