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AmberB26 Member since 2017 1 post
CitiBank
Posted: August 12, 2019
Last activity: August 14, 2019

Test the Cancel request optional action

Course: System Architect Essentials, 8:

Section: 8 - Exercise: Configuring a case type

I am having issues with the Test the Cancel request optional action section of the exercise. The option Enter Customer Information is not available in the actions menu. I have gone through the steps many times and I am stuck here. I have attached the steps from the PEGA training, and screens shots of the missing dropdown. Any assistance is appreciated.

Test the Cancel request optional action

  1. Click Save and run to create another Assistance request case. The New: Assistance request form is displayed.
  2. Click Done to advance the case to the Enter customer information step.
  3. From the Actions menu, select Add work > Cancel request to display the Cancel request form.
  4. Select No, I want to continue, then click Submit to rescind the cancellation.
  5. From the Actions menu, click Enter customer information to return to the Enter customer information step.
  6. From the Actions menu, select Add work > Cancel request to display the Cancel request form.
  7. Select Yes, cancel my request, then click Submit to advance the case to the Cancellation stage. Confirm that the case status is set to Resolved-Withdrawn and that an email is added to the case as an attachment.
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