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Ben Tinson (BenT8604)
Nationwide Building Society
Ben Tinson
Nationwide Building Society
GB
BenT8604 Member since 2020 1 post
Nationwide Building Society
Posted: April 28, 2021
Last activity: April 29, 2021
Posted: 28 Apr 2021 13:13 EDT
Last activity: 29 Apr 2021 7:55 EDT

Text Extraction - Property Assign

Hi,

I need help please.

I need to extract a piece of text (an integer) out of an email or attachment and assign that value to a property.

I've created the Text extraction within Prediction studio and tested and works.

I've then imported that into the email channel within Dev Studio in the Text Analyzer section. Assigned the Entity to map to the Case Property, tested within the channel and it returns the correct matched entity. However, when actually testing this with an email in the mailbox that is being listened too or testing through the portal this property is not being picked up. 

Thanks,

Ben

***Edited by Moderator Marissa to update Platform Capability tags****
Pega Platform Case Management Conversational Channels System Architect