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Chakravorty Amit (AMITTUTUN)
Capgemini

Capgemini
SE
AMITTUTUN Member since 2011 66 posts
Capgemini
Posted: February 16, 2017
Last activity: August 26, 2020
Posted: 16 Feb 2017 12:00 EST
Last activity: 26 Aug 2020 8:41 EDT
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Is there any limit the time we can keep a case locked

Hi,

We have a situation where an interaction case is being opended for eight hours as the CSR is creating multiple service cases under interaction. When he try to close the interaction it is giving an error message "Interaction has been transferred". This may be due to default locking is set to 30 min. We are planning to increase the time. Is there any limit to set the default locking ?

***Updated by moderator: Lochan to add Categories***

Pega Customer Service Case Management
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