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AMITTUTUN Member since 2011 62 posts
JKTechnosoft
Posted: 3 years ago
Last activity: 3 years 8 months ago
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Is there any limit the time we can keep a case locked

Hi,

We have a situation where an interaction case is being opended for eight hours as the CSR is creating multiple service cases under interaction. When he try to close the interaction it is giving an error message "Interaction has been transferred". This may be due to default locking is set to 30 min. We are planning to increase the time. Is there any limit to set the default locking ?

***Updated by moderator: Lochan to add Categories***

Pega Customer Service Case Management
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