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Ilya Fedotochkin (Fedotochkin Ilya)
Lanit

Lanit
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Fedotochkin Ilya Member since 2011 21 posts
Lanit
Posted: December 16, 2015
Last activity: December 16, 2015
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Is there any way to send email without connection to work item?

Hi everybody.

OOTB activities like SendCorr need a work item and a lock for it to attach email as attachment. My goal is to send email to operator everyday on chosen time (9:00 for example).

  • I have an agent that awakes every morning in 9:00, takes tasks and send correspondence.
  • Task contains work item ID that I need to lock to send correspondence.
  • But if this work item is locked, a new task is generated for agent an next try to send email will be only tomorrow.

Actually, I don't need to update work item and its attachments. Is there a standard way to simply send email to operator?

Thank you.

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