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Virtusa
Posted: February 2, 2016
Last activity: February 10, 2016
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As there are lot of enhancements done in Pega 7.1.9 but the Online Help system notes is not yet updated with the enhancement details
I have seen the Agents Concept in Pega has evolved a lot from its previous versions but the Online help system notes is not updated with the enhancements details
for Example:
Auto Queue management check box is enabled for all types of agents (Standard,Legacy,Advanced) so what is the significance of this feature?
I request Pega to update the online help notes.
Thanks,
Vyas Raman Loka
Hi Vyas
Thanks for pointing it out. I have raised a documentation bug for the relevant team to review it further .