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harjasbakshi Member since 2017 4 posts
Infosys
Posted: 3 years ago
Last activity: 3 years ago
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Is there a functionality in Pega online channel for the customer impersonation?

Apart from the Pega co-browse which should ideally address this need. Is there another functionality in Pega Online Channel which gives CSR/Agents what visibility the customer will have? Please let me know if we can achieve customer impersonation somehow in Pega. Thanks in advance

Pega Customer Service Conversational Channels Low-Code App Development Low-Code App Development Dev/Designer Studio Data Integration User Interface
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