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Harjas Bakshi (harjasbakshi)
Infosys
Pega Business Architect
Infosys
BE
harjasbakshi Member since 2017 4 posts
Infosys
Posted: October 8, 2017
Last activity: October 10, 2017
Posted: 8 Oct 2017 3:27 EDT
Last activity: 10 Oct 2017 9:51 EDT
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Is there a functionality in Pega online channel for the customer impersonation?

Apart from the Pega co-browse which should ideally address this need. Is there another functionality in Pega Online Channel which gives CSR/Agents what visibility the customer will have? Please let me know if we can achieve customer impersonation somehow in Pega. Thanks in advance

Pega Customer Service Conversational Channels Low-Code App Development Enterprise Application Development Dev/Designer Studio Data Integration User Experience
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