Hi Prathi, 

Given it's a configuration / installation related issue. Its difficult to give guidance without looking at environment etc.,

I would recommend you to create a support ticket / SR and work with Pega support to get more help on this.

Hi @Prathi!

If you end up opening a Support Request, please let us know the SR ID here and we can track for you!

Thanks!

Hello Prathi,

I am facing the same issue and weird thing is it is working in one node and not working in other node in cluster environment. I compared both context.xml and prconfig.xml files both looks exactly same. please let me know if you got the resolution for your issue

Thanks in advance

Regards

Sai P Yakkali

Hi,

Instead of the below entry in the prconfig.xml:

<env name="database/databases/ExternalMKTData/dataSource" value="java:comp/env/jdbc/PegaRULES"/>

Could you please try the below:

<env name="database/databases/ExternamMKTData/dataSource" value="jdbc/PegaRules"/>

After doing this please restart the cluster.

Thanks.

Hi,

Any Updates on this Issue? 

I am facing the same issue.

Hello,

Please review all the instances of Data-Admin-DB-Name and rectify if any problems found there.

Thank you,

Pawan

Hi, 

Is there any update on why this issue is coming up. We are facing this issue when the user tries to open the Campaign dashboard and view the campaigns. We are not able to replicate the scenario all the time, it occurs when we log in after a while or if a new operator logs in for the first time and tries to access the campaign dashboard.

Thanks