Posted: 16 Feb 2018 0:30 EST Last activity: 16 Feb 2018 4:16 EST
Is there a relation between Worklist and Workbasket? Does pega have any OOTB feature to route a case present in the Workbasket to his own Worklist when the user clicks on it.
We have a requirement to route the case from Workbasket to Worklist . Then a report should display cases already assigned to Users and another report should display cases still not assigned and present in the Workbasket. How to achieve this?