We recently have experienced issues in which some cases got stuck in the Agents queue, one of the ways we fixed the issue is by deleting entries in pr_sys_queues table, but now I noticed agent in SMA is stuck, and it appears to keep running indefinitely ('Running Now' column appears checked). I have tried to stop it or restart it with no luck...
Is there a way to force stop/restart of the agent in SMA?
P.S. we have a multi-node environment, and agent appears stuck in all of the nodes :/