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Shomail Fatma (ShomailF)
CTS

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ShomailF Member since 2015 3 posts
CTS
Posted: March 16, 2020
Last activity: March 16, 2020
Posted: 16 Mar 2020 8:15 EDT
Last activity: 16 Mar 2020 15:54 EDT
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Is there a way to get the case via Get Next based on primary skill of the case(case having 3 skills)

I have a assignment with 3 skills. I want that a user who has only the primary skill should get the case via get next work and if a user has all 3 skills , he should also be able to get the case via get next. 

The case having 3 skills should be available to users who having the primary skill well as all to the users who are having all the 3 skills.

Is there any OOTB way to achieve this via get next functionality of Pega

 

***Edited by Moderator Marissa to update platform capability tags****

Pega Platform 7.4 Enterprise Application Development Dev/Designer Studio Case Management Financial Services System Architect
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