Question
Is there a way to recover corrupted assignments
If we have any corrupted assignments due to locking or environment issues , for example below error is seen after opening an assignment from a workbasket, how to recover this assignment.
Also a generic question- what is the best or suggested way to recover corrupted assignments, below happens in production, what should we do?
Error Error during acquireLock bean method call: code: <none> SQLState: See nested exception; nested exception is: java.lang.RuntimeException: Problem during method invocation (setSessionContext) Message: <none>
Contact your system administrator to have this assignment deleted.
Additionally, You can check the below links for the issue encountered when abnormal assignment locking issues :
https://community.pega.com/knowledgebase/articles/troubleshooting-error-flow-not-task-incorrect-use-writenow-parameter-obj
https://community.pega.com/knowledgebase/articles/troubleshooting-error-flow-not-task-and-service-level-goals-past
Hi Sravanth,
Below PDN articles have steps to repair an assignment and root caused for repair assignment error in a standard manner, Please refer this for your information:
https://community.pega.com/knowledgebase/articles/how-fix-assignments-are-deleted-or-do-not-match-work-objects
https://community.pega.com/video-library/support-guide-how-repair-broken-assignments