Question 5 Replies 324 Views × Close popover Sunil Cheruvu (SunilCheruvu) Verizon Sunil Cheruvu Verizon IN View Profile Send Message SunilCheruvu Member since 2018 3 posts Verizon Posted: June 7, 2019 Last activity: September 24, 2019 Posted: 7 Jun 2019 8:31 EDT Last activity: 24 Sep 2019 15:28 EDT Closed Solved Thread name on PDF attachment preview. When a PDF is uploaded as an attachment to a case, a preview of the pdf can be seen when we click on the pdf link. However, in the preview, the PDF tab thread name shows up on the preview. PFA the screen shot of the issue. Is this a known issue? Any resolutions available? We use Pega 8.1.3. ***Edited by Moderator: Lochan to update platform capability tags*** ***Edited by Moderator Marissa to update SR Details*** Case Management User Experience Support Case Created × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year ago Posted: 13 Jun 2019 0:52 EDT × Close popover Srinivas Yoganarasimha (Srinivas21) PEGA Senior Technical Solutions Engineer Pegasystems Inc. IN View Profile Send Message Srinivas21 PEGA replied to SunilCheruvu Hi, I am using Pega 8.2.1 and when I preview the PDF, I can see case type name and the case number. Like, "CaseType1 S-12". Posted: 1 year ago Posted: 13 Jun 2019 1:05 EDT × Close popover Sunil Cheruvu (SunilCheruvu) Verizon Sunil Cheruvu Verizon IN View Profile Send Message SunilCheruvu Verizon replied to Srinivas21 Hi Srinivas, I haven't seen the behavior in your case so, I assume you did look at the right place on the preview. This means that the issue is either resolved in higher versions or its behavior depends on the kind of pdf. May be the system is looking at some meta data of the pdf which we are not aware of and if its empty then the thread name is showing up. Posted: 1 year ago Posted: 13 Jun 2019 1:50 EDT × Close popover Srinivas Yoganarasimha (Srinivas21) PEGA Senior Technical Solutions Engineer Pegasystems Inc. IN View Profile Send Message Srinivas21 PEGA replied to SunilCheruvu Hi Sunil, If my understanding of your issue is correct, then this the place where I am looking: Here SR-Dxxxx is the case type name and S-21 is the case name. I can maybe check if this behavior is seen in 8.1.3. Update: I checked in 8.1 and I only see the case type and case name. Posted: 1 year ago Posted: 18 Jun 2019 6:22 EDT × Close popover Vikash Kumar Sahu (sahuv1) PEGA Principal Technical Solution Engineer - India Pegasystems Inc. IN View Profile Send Message sahuv1 PEGA replied to Srinivas21 SR-D22415, is raised for this. Accepted Solution Posted: 1 year ago Posted: 24 Sep 2019 15:28 EDT × Close popover Marissa Rogers (MarissaRogers) MOD Senior Community Moderator Pegasystems Inc. US View Profile Send Message MarissaRogers MOD replied to SunilCheruvu Upon reviewing the associated Support Request, it was advised that this was resolved in the latest Patch release. You can find our Patch Releases here.