Question

2
Replies
478
Views
MattK493 Member since 2017 1 post
CIBC
Posted: November 2, 2017
Last activity: December 4, 2017
Closed
Solved

Thread names appearing wrong in Clipboard

Hi All,

Our app is using the RedirectAndRun activity to launch cases in an older version of our app. Unfortunately, whenever we open a case this way, the names of threads in the clipboard appear wrong (only show ID, not display name). I'm also told that the threads will not go away (be removed from memory) even after the corresponding cases are closed.

Having done a bit of troubleshooting myself, I've noticed that the display names for threads are populated using a page called Declare_pyDisplay, which holds info about the UI components associated with the threads. Unfortunately, after calling RedirectAndRun, it looks like Declare_pyDisplay is not populating properly. I'm not sure why this is, but it's preventing the threads from getting their proper display names.

Does anyone have any idea what's going on with this? Why isn't Declare_pyDisplay updating properly when we open cases using RedirectAndRun?

See screenshots for reference.

Thanks,

Matt K

Low-Code App Development Case Management
Moderation Team has archived post
Share this page LinkedIn