Question

20
Views
Close popover
Sam mk (Sam27)
CBA

CBA
AU
Sam27 Member since 2019 124 posts
CBA
Posted: July 14, 2020
Last activity: July 14, 2020

timer should count only when active

 I have a requirement in CPM framework, wherein for interaction cases, we can see a timer on the top right corner of the case. That will keep ticking until the case is open. The business now wants to pause the timer if it is not being worked by an agent i.e., timer should count only when active.

***Edited by Moderator: Pallavi to update platform capability tags***  

 

 

Pega Platform Case Management User Experience