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Sam27 Member since 2019 112 posts
CBA
Posted: 2 months ago
Last activity: 2 months 1 week ago

timer should count only when active

 I have a requirement in CPM framework, wherein for interaction cases, we can see a timer on the top right corner of the case. That will keep ticking until the case is open. The business now wants to pause the timer if it is not being worked by an agent i.e., timer should count only when active.

***Edited by Moderator: Pallavi to update platform capability tags***  

 

 

Pega Platform Case Management User Interface
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