BrennenC Member since 2018 5 posts
Willis Towers Watson
Posted: 1 year ago
Last activity: 1 year 6 months ago

Tokens - Sharing content across content

In a previous knowledge system, we used "tokens" to create consistent verbiage across multiple articles, this allowed us to update content in one spot and have the new information automatically pulled into all content. (e.g. a changed phone number could be updated in one place, instead of in each article it appears).

We also used this for company glossary terms. For instance, for HIPPA we provided a brief description of the term. Then the token HIPPA was pulled into several articles where HIPPA was mentioned. When hovering over the term, the definition would appear. However, the main request is for the functionality to pull these created tokens when creating new content.

Pega Knowledge Low-Code App Development
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