Question
Infosys
IN
Posted: Dec 22, 2018
Last activity: Dec 29, 2018
Last activity: 29 Dec 2018 9:40 EST
Closed
ToleveledGroup and SLA
I have used ToLeveledgroup activity to route the case to case workers based on their workload and if i am configuring an SLA on that assignment step the case is not getting routed ...
***Edited by Moderator: Pallavi to update platform capability tags***