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SONU_14 Member since 2018 2 posts
Infosys
Posted: December 22, 2018
Last activity: December 29, 2018
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ToleveledGroup and SLA

I have used ToLeveledgroup activity to route the case to case workers based on their workload and if i am configuring an SLA on that assignment step the case is not getting routed ...

***Edited by Moderator: Pallavi to update platform capability tags***

Case Management
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