Question 3 Replies 141 Views × Close popover SASANK NEKKANTI (SONU_14) Infosys Associate Business Analyst Infosys IN View Profile Send Message SONU_14 Member since 2018 2 posts Infosys Posted: December 22, 2018 Last activity: December 29, 2018 Posted: 22 Dec 2018 2:13 EST Last activity: 29 Dec 2018 9:40 EST Closed ToleveledGroup and SLA I have used ToLeveledgroup activity to route the case to case workers based on their workload and if i am configuring an SLA on that assignment step the case is not getting routed ... ***Edited by Moderator: Pallavi to update platform capability tags*** Case Management × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 2 years ago Posted: 24 Dec 2018 4:31 EST × Close popover Marc Lasserre (MarcLasserre_GCS) PEGA Principal Software Solutions Engineer Pegasystems Inc. FR View Profile Send Message MarcLasserre_GCS PEGA replied to SONU_14 Hello, Not getting routes why? Have you tried to trace it, do you have any error message or is it routed somewhere else Posted: 2 years ago Posted: 29 Dec 2018 9:40 EST × Close popover Dharanitharan Ravindran (DharanitharanR) Areteans Technologies LSA, DC, CS, BA & UI Specialist Areteans Technologies AU View Profile Send Message DharanitharanR Areteans Technologies replied to MarcLasserre_GCS I did trace its listing out all the workgroup operators in the sql results, post which it opens all operators and results with empty operator. Posted: 2 years ago Posted: 29 Dec 2018 8:36 EST × Close popover Dharanitharan Ravindran (DharanitharanR) Areteans Technologies LSA, DC, CS, BA & UI Specialist Areteans Technologies AU View Profile Send Message DharanitharanR Areteans Technologies replied to SONU_14 Same issue if I remove SLA from assignment the router works fine for workgroup skilled operator else it defaults always to workgroups manager. Was there any solution identified ?