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SONU_14 Member since 2018 1 post
Infosys
Posted: 1 year ago
Last activity: 1 year 6 months ago
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ToleveledGroup and SLA

I have used ToLeveledgroup activity to route the case to case workers based on their workload and if i am configuring an SLA on that assignment step the case is not getting routed ...

***Edited by Moderator: Pallavi to update platform capability tags***

Case Management
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