Question3Replies114ViewsX SONU_14 Member since 2018 1 post Infosys Posted: 1 year agoLast activity: 1 year 6 months ago Closed ToleveledGroup and SLAI have used ToLeveledgroup activity to route the case to case workers based on their workload and if i am configuring an SLA on that assignment step the case is not getting routed ...***Edited by Moderator: Pallavi to update platform capability tags*** Case Management ReplyI also have this Question (1) FacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoMarcLasserre_GCS PEGA replied to SONU_14Hello, Not getting routes why? Have you tried to trace it, do you have any error message or is it routed somewhere else Posted: 1 year agoDharanitharanR Areteans Technologies replied to MarcLasserre_GCSI did trace its listing out all the workgroup operators in the sql results, post which it opens all operators and results with empty operator. Posted: 1 year agoDharanitharanR Areteans Technologies replied to SONU_14Same issue if I remove SLA from assignment the router works fine for workgroup skilled operator else it defaults always to workgroups manager. Was there any solution identified ?