Question3Replies131Views SONU_14 Member since 2018 2 posts Infosys Posted: December 22, 2018Last activity: December 29, 2018 Closed ToleveledGroup and SLAI have used ToLeveledgroup activity to route the case to case workers based on their workload and if i am configuring an SLA on that assignment step the case is not getting routed ...***Edited by Moderator: Pallavi to update platform capability tags*** Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoMarcLasserre_GCS PEGA replied to SONU_14Hello, Not getting routes why? Have you tried to trace it, do you have any error message or is it routed somewhere else Posted: 1 year agoDharanitharanR Areteans Technologies replied to MarcLasserre_GCSI did trace its listing out all the workgroup operators in the sql results, post which it opens all operators and results with empty operator. Posted: 1 year agoDharanitharanR Areteans Technologies replied to SONU_14Same issue if I remove SLA from assignment the router works fine for workgroup skilled operator else it defaults always to workgroups manager. Was there any solution identified ?