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AlvinJasion Member since 2016 9 posts
Zensar Technologies
Posted: July 27, 2017
Last activity: October 23, 2017
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ToLeveledGroup routing to a specified skilled operator based on specific user input

I have created one work group and in one workbasket there are various operator having different skills in that work group. I would like to know how to route the assignment using LeveledGroup so that assignment would be routed to specific skilled person based on the user input action.I would even want to know how the skills of are accessed and route to a specified person.

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