ALVIN JAISON (AlvinJasion)
Infosys Ltd
Senior Associate Consultant
Infosys Ltd
AlvinJasion Member since 2016 9 posts
Infosys Ltd
Posted: July 27, 2017
Last activity: October 23, 2017
Posted: 27 Jul 2017 5:46 EDT
Last activity: 23 Oct 2017 3:12 EDT

ToLeveledGroup routing to a specified skilled operator based on specific user input

I have created one work group and in one workbasket there are various operator having different skills in that work group. I would like to know how to route the assignment using LeveledGroup so that assignment would be routed to specific skilled person based on the user input action.I would even want to know how the skills of are accessed and route to a specified person.

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