Posted: 26 Nov 2019 12:36 EST Last activity: 4 Dec 2020 4:51 EST
Tracer session error While Tracing Rule
Thank you for reading this question. I am getting Tracer Session Error while tracing a single rule.
Tracer session error: This rule RULE-OBJ-ACTIVITY BAC-RFT-ICM-WORK-ER CREATEAUTOMATEDBULKCASE #20191122T220202.316 GMT is being traced by operator Savitha from requestor HPL0HQB4KGRTQHUTLGLBGFJKRIRP0T0ESA - Please restart tracer.
I gone through the below article please suggest me when this fix is available?
We usually get this error while we trace a Service rule. But still you can give a try with below local change.
Perform the following local-change: 1. Create an activity. 2. Add a Java step . 3. Give the following code in the java source. ((PegaAPI)tools).getSystemOperationsProvider().getListenerManagementAPI().terminateTraceForServiceInCluster("<PZINSkey for rule which you are tracing>"); 4. Now, whenever faced with the tracer error , copy the InsHandle from the error alert and paste it into the java source code inside the quotes. 5. Run the activity. This will remove the Requestor instance that is blocking your tracer from running successfully. 6. Run the tracer again, it should now run successfully.