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Accenture
Posted: March 21, 2017
Last activity: March 21, 2017
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Tracing sla
How to trace the SLA?
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Posted: 4 years ago
In addition to steps mentioned above
You can update the queue entry in DB(pc_schedule_task) directly to past date to fire the SLA every time instead of waiting for scheduled time to arrive.
Hi Suresh,
The following article will guide you with more information on this question-
How to Trace an SLA
Hope the information is helpful.
Thanks!