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 Suresh p (Suresh4347)
Accenture
Application Development Senior Analyst
Accenture
IN
Suresh4347 Member since 2017 81 posts
Accenture
Posted: March 21, 2017
Last activity: March 21, 2017
Posted: 21 Mar 2017 7:20 EDT
Last activity: 21 Mar 2017 8:04 EDT
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Tracing sla

How to trace the SLA?

***Moderator Edit: Vidyaranjan | Updated Categories***

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Posted: 4 years ago
Updated: 4 years ago
Posted: 21 Mar 2017 7:34 EDT
Updated: 21 Mar 2017 7:36 EDT
Vidyaranjan AV (Vidyaranjan)
MOD
Senior Online Community Moderator
Pegasystems Inc.
IN

Hi Suresh,


The following article will guide you with more information on this question-


How to Trace an SLA


Hope the information is helpful.


Thanks!
Posted: 4 years ago
Posted: 21 Mar 2017 8:04 EDT
Ujjwal Kumar Shukla (UjjwalShukla_GCS)
PEGA
Technical Lead
Pegasystems Inc.
IN

In addition to steps mentioned above


You can update the queue entry in DB(pc_schedule_task) directly to past date to fire the SLA every time instead of waiting for scheduled time to arrive.