Question 2 Replies 2511 Views × Close popover Suresh p (Suresh4347) Accenture Application Development Senior Analyst Accenture IN View Profile Send Message Suresh4347 Member since 2017 81 posts Accenture Posted: March 21, 2017 Last activity: March 21, 2017 Posted: 21 Mar 2017 7:20 EDT Last activity: 21 Mar 2017 8:04 EDT Closed Tracing sla How to trace the SLA? ***Moderator Edit: Vidyaranjan | Updated Categories*** Case Management × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 4 years ago Updated: 4 years ago Posted: 21 Mar 2017 7:34 EDT Updated: 21 Mar 2017 7:36 EDT × Close popover Vidyaranjan AV (Vidyaranjan) MOD Senior Online Community Moderator Pegasystems Inc. IN View Profile Send Message Vidyaranjan MOD replied to Suresh4347 Hi Suresh, The following article will guide you with more information on this question- How to Trace an SLA Hope the information is helpful. Thanks! Posted: 4 years ago Posted: 21 Mar 2017 8:04 EDT × Close popover Ujjwal Kumar Shukla (UjjwalShukla_GCS) PEGA Technical Lead Pegasystems Inc. IN View Profile Send Message UjjwalShukla_GCS PEGA replied to Suresh4347 In addition to steps mentioned above You can update the queue entry in DB(pc_schedule_task) directly to past date to fire the SLA every time instead of waiting for scheduled time to arrive.