Question2Replies2438Views Suresh4347 Member since 2017 81 posts Accenture Posted: 3 years agoLast activity: 3 years 6 months ago Closed Tracing slaHow to trace the SLA?***Moderator Edit: Vidyaranjan | Updated Categories*** Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years agoUpdated: 3 years agoVidyaranjan MOD replied to Suresh4347Hi Suresh, The following article will guide you with more information on this question- How to Trace an SLA Hope the information is helpful. Thanks! Posted: 3 years agoUjjwalShukla_GCS PEGA replied to Suresh4347In addition to steps mentioned above You can update the queue entry in DB(pc_schedule_task) directly to past date to fire the SLA every time instead of waiting for scheduled time to arrive.