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Nizam Mohammed (NizamM46)
Axiom Technology Group
Technical Manager
Axiom Technology Group
NizamM46 Member since 2017 26 posts
Axiom Technology Group
Posted: June 28, 2018
Last activity: July 3, 2018

Train the adaptive models based on the past interaction outcomes by uploading customer responses

Hi All,

We have a requirement to train the adaptive models based on the past interactions. We have uploaded the interactions with subjectid, outcome and interactionid into the upload responses landing page manually. This is updating the models correctly but how does this wizard takes the customer predictor values into the adaptive model predictor. I think we are missing something.

Uploading customer responses
You can enhance the performance of adaptive models by uploading actual or sample historical records with customer interaction. Those records train the model and make the model more reliable.

ADM only considers positive and negative cases that correspond to the possible outcomes that are defined in the adaptive model settings. It is also possible to train models through activities.


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